Frequently Asked Questions
Shipping & Processing Time
How long is your processing time?
Our processing time varies anywhere from approximately 1-2 weeks.
How long will it take for my item to reach me?
After we ship out your parcel, the time it takes to reach you will depend on the delays and where you reside. Canada: 3-21 business days, USA: 3-12 business days, International: 3-5 weeks.
Can you rush my order?
Yes, we have an option to rush your order! However, expedited shipping is only available in Canada.
Are there duty/custom fees?
You may be subjected to duty and custom fees if you are purchasing outside of Canada, please be aware that we are not responsible for any costs that may incur.
My parcel is being returned to you, what can I do?
If you are from the U.S or Canada, please contact us for further assistance. Fees for retrieval and reshipment will apply in cases where the address inputted at checkout was incorrect. All parcels that are returned are disposed at the shipping facility if it is international; we have no way in retrieving it back to us for reshipment.
Returns, Cancellations & Exchanges
Can I cancel my order?
We work hard to get all orders processed as quickly as possible, once an order has been placed and payment has been processed, we cannot cancel your order.
I just got my order and it doesn't fit me, can I return or exchange it?
We do not accept returns or exchanges at this time. Please make sure to check our sizing guide before making a purchase.
What charities does Percy's Angels support?
We support PANCAN and Canadian Liver Disease Society. We also occasionally donate portions to the Children's Hospital.
How many people work within your team?
We are currently a team of two and are looking to grow very soon. My mom also helps out very often, your order was most likely prepped for packaging for shipment by her!
Will Percy's Angels be hiring?
Not at the moment, but we are planning on expanding very soon as we are outgrowing our space quickly.
Where is Percy's Angels located?
We are based in Richmond British Columbia.
Can I pick up my order if I am local?
Absolutely! We have a pickup option at checkout!